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Reporting Relationships Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Pros. * Able to work independently and to adapt to a rapidly changing environment We understand the powerful human connections that create success for organizations. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. * Make independent complex decisions within the scope of your authority Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. All Rights Reserved. View Job description, benefits and responsibilities. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Customer Care Delivery Specialist in HR Services with Italian and 1999 - Alight Solutions hiring Customer Care Representative -Absence Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. We are brave in spirit, act decisively, learn quickly and get it done. This may include additional research and ongoing casework. * Create and update employee files in database, as authorized. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Find out if you meet the requirements! Communicating with customers through various channels. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. You will be notified during the hiring process which checks are required by the position. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Full Job Description. Help us reimagine how people and organizations thrive! Customer Care Representative Greater Toronto Area, Canada. Customer Care Representative, Human Resources - Virtual - LinkedIn New York Equal Pay for Equal Work Act Statement. Customer Care Representative (Open to Eastern & Central Time Zones) Job Please enter a Name and Password so you can update your Job Alerts in the future. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. This role is designed for people who have strong empathy and communication skills. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Apply online instantly. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Alight believes diversity should be visible, valued, and sustained throughout the organization. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Customer Care Careers - Alight See our awards. $50K-$69K Per Year (Glassdoor est.) You are Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Customer Care Representative, Human Resources (Lincolnshire, IL) job * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Required Skills. Stay updated on our new opportunitiesJoin our. Be Real with Alight and help us re-imagine how people and organizations thrive. They may often give instructions by phone and besides performing clerical tasks, they also assist . Alight Solutions Customer Care Representative Reviews Customer Care Group jobs | Customer Care Group jobs at Alight We are Alight Solutions. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. This program provides you with the foundation you need to lead to a path of success. Benefits start on your first day of employment, Programs & activities that give back to our. * Initiate new leave cases in our system Help make it more accurate by adding yours. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Additional pay could include bonus, stock, commission, profit sharing or tips. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Disabled Person, Inc. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We combine data-driven . https://www.consumer.ftc.gov/articles/0243-job-scams. Location Learn more about our customer care offices. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. This is a 6 months project and we offer Full Time Shifts (Rotating). By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Our story starts with a simple universal truth: Every business is a people business. We recognize the importance of a work life balance. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Bilingual (English/Spanish) Customer Care Rep - Virtual. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. It is a very convenient Job I have ever worked. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . * Strong attention to detail with critical thinking skills Alight Solutions Easy 1-Click Apply. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Averages based on self-reported salaries. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Get the latest news and information. Customer Care Representative, Human Resources - Virtual Job in Seasonal Customer Care Representative at Alight Solutions Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Find the best jobs in the US, apply in 1 click and get a job today! Our Promise Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Career Development & Growth: We provide ongoing training, coaching and development. HDHP or PPO available., At Alight, we believe a companys success starts with its people. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business You will Our story. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Alight Easy 1-Click Apply. A Customer Service Representative also handles concerns, complaints, or other issues. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. View Job description, benefits and responsibilities. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Find out if you meet the requirements! Get a free, personalized salary estimate based on today's job market. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Knowing our products inside and out so that you can . Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Find out if you meet the requirements! As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Alight Easy 1-Click Apply. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. You can also receive alerts via instant message. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. We strive for Excellence Every Day by collaborating with our clients and colleagues. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". * Call Center and Hospitality experience preferred. Benefits start on your first day of employment, Programs & activities that give back to our. Si es as , entonces ReedGroup es para ti! Si es as, entonces ReedGroup es para ti! Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Customer Care Representative Tasks. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Alight also offers a comprehensive benefits package. Responding promptly to customer inquiries. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. #beAlight How much does a Customer Service Representative make at Alight - Indeed Full-time $12.50 an hour. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Customer Service Representative Job Description - Forbes Advisor Its a permanent virtual customer care representative Job. Are you interested in helping us shape the future of work and life for organizations, people and their families? * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). 105,000+ Customer Care Representative Jobs in United States - LinkedIn Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Job Details. Every colleague shapes how Alight can become better, stronger and brighter together. Visit the company website to obtain information on the company and review the job description prior to your interview. Must be able to work a flexible schedule based upon high call volume needs. Jeremiah Martin - Customer Care Client Specialist - Alight Solutions Visit investor site Looking for an Alight office? We want you to join our company with 25 years of industry experience. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Average Alight Solutions Salary | PayScale Customer Care Job Description | Velvet Jobs Our people are our greatest assets at Alight Solutions because People Matter! As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Please note that all salary figures . The estimated base pay is $36,558 per year. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We strive for Excellence Every Day by collaborating with our clients and colleagues. Lensa, Inc. - Lensa is a job search engine. Acknowledging and resolving customer complaints. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Customer Care Representative, Human Resources (Charlotte, NC) job #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Customer Service Representative Job Description - Betterteam Working as a Customer Support Representative at Alight - Indeed Explore careers Media or Investor inquiries? At Alight, we connect passion with purpose. at Alight Solutions. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Customer Care at Alight Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Contact Us | Alight Alight - 3.1 San Juan, PR. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Our story starts with a simple universal truth: Every business is a people business. The mission of our customer care teams exemplifies the need for humanunderstanding. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Customer Care Representative - Open to Alight Alumni Only at Alight As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Cons The mission of our customer care teams exemplifies the need for humanunderstanding. 26 Alight Customer Care Representative jobs available on Indeed.com. Alight Solutions Jobs & Careers - 112 Open Positions | Glassdoor We strive for Excellence Every Day by collaborating with our clients and colleagues. Our people are our greatest assets at Alight Solutions because People Matter! Type: Full Time Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy.